Privacy Policy
Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use our restaurant reservation platform. We are committed to protecting your privacy and ensuring the security of your personal data.
By using our service, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of our platform, including restaurant owners and guests making reservations.
Information We Collect
We collect several types of information to provide and improve our service:
Personal Information
- Name and contact information (email, phone number)
- Restaurant details (name, address, cuisine type, capacity)
- Payment information for deposits and transactions
- Profile preferences and dietary restrictions
Usage Data
- Reservation history and patterns
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
How We Use Your Information
We use the collected information for various purposes:
- Reservation Management: Processing and confirming your restaurant bookings
- Communication: Sending confirmation emails, reminders, and updates
- Analytics: Understanding usage patterns to improve our service
- Customer Support: Responding to inquiries and resolving issues
- Marketing: Sending promotional offers (with your consent)
- Legal Compliance: Meeting regulatory requirements and preventing fraud
Data Sharing & Third Parties
We may share your information with trusted third parties in the following circumstances:
- Payment Processing: Secure payment gateways for handling transactions
- Communication Services: SMS and WhatsApp providers for notifications
- Restaurant Partners: Sharing reservation details with your chosen restaurant
- Legal Obligations: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Servers: Data is stored on secure, regularly monitored servers
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backup: Regular backups to prevent data loss
Your Rights
You have several rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Restriction: Request limitation of processing in certain circumstances
To exercise any of these rights, please contact us using the information provided below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last updated: November 7, 2025